Frequently asked questions
Here you will find the answers to frequently asked questions.
General information about
In Switzerland, k kiosk is the largest kiosk network. As a specialist in small everyday pleasures, k kiosk is always close to its customers. Always with our finger on the pulse of life, we enable our customers to fulfill their individual needs and emotional moments of happiness quickly and easily.
iPhones, iPads and Apple accessories can be purchased for the first time in Switzerland with a new type of installment offer at apple.kkiosk.ch, completely without interest, down payment or mobile phone contract. Simply buy the device of your choice via the online platform, have it conveniently delivered to your home, and pay for it over a maximum of 36 installments.
For the first time, you have the option of paying for your Apple device in monthly installments, without additional costs or a mobile contract. k kiosk also does not require a down payment.
This means that k kiosk will work directly with Apple for this offer. This gives customers the same benefits as buying the product directly from the Apple Store. In particular, a 2 year iPhone warranty and access to Apple's service partner network for repairs or complaints.
No. If you as a customer have complaints about the device or questions about the warranty, you have to contact an official service partner of Apple (https://locate.apple.com/ch/de). In addition, there is an Apple support app that offers a lot of useful information and support.
No, only the Apple accessories you can also buy in k kiosk and avec.
No, at the moment you cannot pay the installments or the total amount at the k kiosk.
Once you have completed the purchase online, the iPhone, iPad and any accessories will be sent to you by mail within a few days. The delivery cannot be picked up at the k kiosk at the moment.
No, a subsequent withdrawal from the purchase is not possible. The k kiosk staff can not take back any goods.
Should the customer have any questions, he / she can address his request in writing to firstname.lastname@example.org.
Various iPhone and iPad models are offered on the k kiosk website. In addition, one can buy optional accessories and take out iPhone & iPad insurance.
If you want a free monthly fee, you must be at least 18 years old, reside in Switzerland and have a good credit rating.
No, you can use your new iPhone with an existing contract or a prepaid SIM card.
All questions about delivery, payment and financing are answered by the helpline at +41 44 244 25 50 or by email email@example.com.
Questions about financing
No. At apple.kkiosk.ch you pay no interest on the monthly installments thanks to bob. You as a customer only pay the full invoice amount divided into up to 36 equal monthly installments. If you do not pay on time, you may incur additional costs for reminder fees. It is therefore recommended to set up a standing order.
<p>No. In case of payment in installments, no deposit is required.</p>
The conditions for financing are Swiss residence, proof of valid ID and a minimum age of 18 years.
You choose the desired number of monthly installments (12-36) when purchasing. Thereafter, the total amount is paid periodically, in equal monthly installments. The installments are due on the 1st of each month, for the first time in the month after the conclusion of the financing agreement.
Yes, you can pay the total amount with a one-time payment. There are no additional costs.
You have the right at any time to pay the outstanding invoice amount without any additional costs. All you have to do is transfer the amount to Bob Finance. An additional agreement is not necessary for this.
Questions about the product
No. The Apple accessories range on apple.kkiosk.ch is offered at the same prices as in Valora stores.
If you have any damage, please contact Apple's official service partner directly on the Apple website (https://locate.apple.com/ch/en).
Questions about delivery
As part of the delivery, you will receive all the information to whom you can contact with questions about the delivery. If you have any damage, please contact Apple's official service partner directly on the Apple website (https://locate.apple.com/ch/en).
After the order is placed, the delivery is usually sent free of charge to the specified address within four to ten working days.
Yes, a signature or similar legitimization procedure is required for delivery.
Yes. The delivery is basically free. However, if you are not at home on delivery and you do not collect them from the post office within the specified deadline, costs may be incurred in the event of a new delivery.
Questions about Trade-in
Auctions are expensive, time-consuming and have an uncertain outcome. With us, you can sell your device quickly and securely for a fixed price. You don’t have to register, pay any postage or contact the buyer. The money for your device will be transferred to your account within a few days.
We set our purchase prices based on the current market value, which depends on changes in the price of the new device, its condition, supply and demand.
We pay the postage for your shipment. You receive the franking by email. You therefore simply have to print out the franking, stick it onto your parcel and take the parcel to any post office.
The delivery note serves as a form of identification. It contains important information for our employees. Please print it out and insert it at the top of the parcel contents.
You can also frank the parcel and send it in yourself. Important: please enclose a note stating the order number and your personal details.
Yes, you are welcome to pop in during our opening hours. We will process your order on site.
As soon as we have received the device and it has passed the incoming goods inspection, payment will be confirmed and subsequently triggered. The money should normally be transferred to your account within 48 hours.
If you have not yet posted the device, you can contact our customer service team at any time and we will cancel the order.
Before we process the device, all storage media are first fully formatted.
Yes, reuse is even more sustainable than recycling. Revendo.ch always ensures sensible reuse and gives devices another chance.